Returns Policy

Right to Cancel:

If you are not completely satisfied with your purchase, you have the right to cancel within 14 days of your purchase or 14 days from the receipt of the goods, whichever is longer.

Faulty Goods:

If you receive faulty goods, please email us first to notify us of the issue. We will offer you a refund or replacement and will cover the return costs for faulty items. Please note that timber is a natural product, and knots, small cracks, and twists are not considered faults under this policy. You may send us photographs of any item you are unhappy with for assessment to determine if it is classified as faulty.

Change of Mind:

If you change your mind, we will refund the purchase price provided the goods are returned in 'as new' condition, with all packaging and instructions. You will be responsible for the cost of returning unwanted items and should use a tracked or signed-for service. You must make your own arrangements to return goods to us, and all postage costs must be covered by you unless the goods are deemed faulty.

Advice and Dimensions:

We provide detailed advice and dimensions on our website. Please consider this information when
making your purchase. Arcs, Runs and Coops cannot be held liable if goods are found unsuitable for your purposes based on the provided dimensions, lengths, heights, volumes, quantities, weights, etc.